Current issues, feedback & complaints on public services in Malaysia
Last year ended for me in a most shocking way. It was supposedly the season for receiving and giving but sadly that was destroyed by Pos Malaysia.
The episode started off with my friend in the US asking me what I wanted for Christmas. He asked how he should send the gifts so that they would reach me safe and sound.
I suggested two methods: commercial courier and ordinary post. The first was unreasonably expensive and could even end up more costly than the gifts. So the choice was by ordinary parcel post.
He asked about the efficiency of the postal service in Malaysia. I assured him that since Pos Malaysia had been privatised and being a public listed concern it is seen as being as competitive as any commercial courier company. I discovered how wrong I was when the parcel arrived.
The most commercially valuable item believe it or not was missing. It was a brand new limited edition Nintendo DS! Yes, everything was there except for this much sought after item.
The parcel’s tape was tampered with. Despite being listed on the content sheet the gift was nowhere in the parcel box. Can you imagine the horror and sadness? And with it my trust for Pos Malaysia too.
I will never recommend this form of delivery to any of my friends. Neither will I use Pos Malaysia’s parcel service.
Marina Lynn Martin
Petaling Jaya
Source: The Sun – January 7, 2008
4 responses to “Lost trust in postal service”
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TwoSen is updated daily with letters written to newspapers in Malaysia.
We publish all the letters here giving you a single source to keep track of current issues, feedback and complaints on public services. We do not alter the content of the letters, but do allow comments to facilitate positive discussions.
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Walter
January 24th, 2008 at 10:47 am
Yes yes, that is why I always send my stuff to Singapore address and get to sent back with personal delivery.
I do not trust any postal service in Malaysia as there seems to be people in there that is out to remove things especially nice gadgets
Sell More Online » Asia-Pacific B2C E-Commerce Awakens
January 27th, 2008 at 11:38 pm
[…] delivery networks? You bet POS malaysia can do a better job in this. Read the nudges here and here. We need someone to step up against the […]
eldiko
January 29th, 2008 at 7:52 pm
I’ve been prowling the net for anyone who faces the same predicament as me. A parcel from Uk went into a hiding. Since it was sent thru royal mail they do have a tracking system, but once it arrives in Malaysia, the item was lost somewhere in between their office & my place. Sad, but I know the items can be replaced, but i’m more sad for the person who had to steal something as meaningless to him as a mix cd and assorted physical photos and mementos. Crazy? But such person exists in Pos Malaysia.
diana
February 18th, 2009 at 12:29 pm
pos malaysia have the convienience service to the customers.