DEAR Editor, I WOULD like to share my experience at a food outlet in a shopping complex in the city.

During dinner at a sushi restaurant, we found that a fried dish we ordered was cold and not crispy and complained to the waitress.

The waitress told us that as we had consumed half the dish, they could not replace the order.

She said that if we wanted it hot, we should have mentioned it to the waiter when placing our orders.

Although the waitress re placed the dish, instead of admitting a mistake, she became defensive and blamed the customers, reiterating her point that we should have specified in our order that we did not want cold fried food.

If we are paying for a meal, I feel we deserve to be given our money’s worth. The restaurant should have owned up to its mistake and not take its customers for a ride.

Frustrated
Kuala Lumpur

Source: Malay Mail – January 15, 2008