Dear Editor, I WOULD like to express my frustration with Standard Chartered’s Petaling Jaya branch’s poor customer service.

Last Wednesday, after hearing about their eSavers benefits, I decided to open an account.

However, it took me an hour to sign up for it even though there were no more than five customers and at least six personnel on duty during the time.

I arrived at the branch at 12.35pm but was only attended to 30 minutes later.

I was surprised that the allocated numbers for account applications were not rolling.

I was disappointed by the staff’s lack of enthusiasm in ex plaining the products pre-requisites and benefits.

It took 40 minutes to create this account.

As a Standard Chartered customer, I would like to suggest that it improves its customer service.

The bank must cut its waiting time because for many office workers, the lunch hour is the only time available for them to do their banking.

There should be more personnel allocated to handle customers.

I would also like to recommend that the bank simplify the ap plication process.

They should outline the procedure for opening the eSavers ac count on brochures or on the Internet.

Stick to your commitments as I believe that Standard Chartered’s personal banking products are new in Malaysia.

Melissa Lai
Petaling Jaya

Source: Malay Mail – January 17, 2008