ADAM, from Kuala Lumpur, claims to have discovered sev eral discrepancies in his Maxis bills.

He claims that for the past few months, he had been charged RM10 extra and he was also charged multiple times for text messages.

ADAM also claims that he was not given the rebate for calls promised under the family pack age which he had signed up for.

Instead, he says he was charged the full amount for all calls.

“Under the family package, I am entitled to 20 free hours of talk time. But when I checked my bill, the amount was not deducted.

“When I called Maxis, their representative promised to look into the matter.

“The next day, I received a letter from Maxis which stated that the additional amount was for the five per cent tax which they had to charge and that RM6 would be deducted from my bill.”

However, ADAM was not happy with the explanation as he felt that he was billed more than he should have. He did not under stand why RM6 was deducted.

If there was an error in his bills, ADAM fears that other Maxis users may also be affected.

A MAXIS Communications Berhad corporate communications department spokesman says: “We make it a practice to investigate all our customers’ complaints.

“In ADAM’s case, we have looked into his claims and have detected no error in his billing. It was a misunderstanding.”

The spokesman says that Max is has since contacted ADAM to explain the matter and that, “he has graciously accepted our explanation.”

Regarding ADAM’s issue on multiple SMS charging, the spokesman clarifies that the matter had never been brought up to them before his enquiry to The Malay Mail.

“We will have to revert to past bill statements to clarify this with ADAM. He has agreed to have us conduct the necessary verification.” ADAM confirms that a Maxis personnel had contacted him to explain the charges.

Source: Malay Mail – January 21, 2008