RAJAN, of Petaling Jaya, is up set that his 17-year-old nephew is unable to connect to the In ternet through the Streamyx service.

”For 12 days, he made almost 50 calls to complain about the matter but only four calls were answered by Telekom Malaysia staff.”

He says the staff told his neph ew that there was nothing wrong with his modem and that the problem was caused by their faulty server.

”He waited for a week for the problem to be rectified but to no avail. He went to the TM centre in Petaling Jaya but the staff couldn’t help him,” he says.

RAJAN says his nephew has spent a lot of money using the Internet cafe for his school work ever since.

A TMNet spokesman says investigations found that the cus tomer’s Streamyx connection was working.

“RAJAN’s nephew had tried to connect to the Streamyx account registered at his mother’s house, from his home. The ac count could only be accessed via the registered number.

“RAJAN’s nephew was advised to apply to transfer the account to his house.
“He has acknowledged the problem and will apply for the relocation of the Streamyx ac count at TMpoint.”

Source: Malay Mail – January 21, 2008