Current issues, feedback & complaints on public services in Malaysia
THE Auditor-General’s observation that many senior public managers are being promoted despite audit findings of mismanagement and perhaps even possible corruption has been a wake-up call of sorts.
In response, the Chief Secretary (SC) to the Government, Tan Sri Mohd Sidek Hassan, has reassured that the situation will change. He has in recent months made several key changes or observations about the performance of civil servants that is quite reassuring.
He is personally leading the charge to see the red tape is cut to the core. The members of the Special Task Force (Pemudah) set up to slash red tape is impressed with his commitment to see the changes suggested.
Finally, the public managers are being pressured to perform and to account for their performance.
The Selangor Mentri Besar has given this thrust to enforce administrative accountability at the state level a more public and a colourful face.
His state civil servants wear coloured badges (green – good, yellow – satisfactory and red – unsatisfactory) that show their performance as managers as part of a performance scorecard introduced to assess the administrators’ performance.
This combination of changes to exert accountability for performance, if sustained, will force a change in the administrative habitat.
The Government, though recognising the importance of the civil servants to its performance, has been rather too compassionate with them. It is time to make civil servants explain their performance.
Rank or position does not directly indicate level of performance. It merely indicates extent of responsibility shouldered. Adding performance to responsibility provides a balanced account of the competence of civil servants.
PROF HAZMAN SHAH ABDULLAH,
Universiti Teknologi MARA,
Shah Alam, Selangor.
Source: The Star – January 24, 2008
TwoSen is updated daily with letters written to newspapers in Malaysia.
We publish all the letters here giving you a single source to keep track of current issues, feedback and complaints on public services. We do not alter the content of the letters, but do allow comments to facilitate positive discussions.
Zulhilmi
January 24th, 2008 at 4:11 pm
Guys,
On a unrelated matter. Can you guys republished these letters because I thot they belongs to the respective newspapers? Did you guys seek permission from them before doing so because I believe this things falls under the IP rights or something like that. If not, then they will surely come after you. Just my two-cent.
Thanks.
TwoSen Editor
January 24th, 2008 at 6:25 pm
@Zulhilmi: thanks for the valuable feedback. At this point, we’re just concentrating on raising awareness through a centralised website. As we see it, the more publicity these letters gain, the stronger the need to demand for action from the respective service providers.
LegalOrNot
January 24th, 2008 at 8:22 pm
But that doesn’t make it anymore legal though. The intention can be good but you still have to comply to the law.
It is okay to publish a para or two and then link to the site but definitely not okay to publish verbatim even though you give credit to the source.
Zulhilmi
January 25th, 2008 at 11:57 am
Guys, I applaud what ur doing as I believe this is a good idea as many of the issues highlighted by readers normally go wasted as the officials in-charge refused to answer them — I also strongly believe they did it on purpose bcoz after a while (in a day or two) the letter will be forgotten.
The other cool thing abt this idea is they see the same issue highlighted by different ppl in different newspapers they will have no choice (be forced) to do something abt it.
Like I said this is a good idea but before the copyright owners come after you with their lawyers and shut you down, it is probably best if you work out some deal with them to turn this into a legit website.