Current issues, feedback & complaints on public services in Malaysia
IT is interesting to note that the police and Road Transport Department (RTD) are making full use of IT facilities.
Commit any traffic offence in any part of Malaysia, and the police and RTD will be able to trace you and hand over the summonses.
But why do the health and education ministries not follow suit? Is it because this venture will not yield any income as it does for the police and RTD?
The Education Ministry should go online from the very first day a child is registered to go to school.
Their records should be updated until they finish Form Five or even Form Six. By doing this, we are not only helping the parents and pupils but also the teachers who are now bogged down with paperwork.
It will also allow the ministry and Education Departments to monitor their blueprints and programmes.
Wouldn’t it be worthwhile to have medical records stored online as it would help patients who are treated at a hospital out of town? Wouldn’t it make sense to have records online so that quick reference can be made to help the patient?
This would enable the hospital to check on patients who give false information, especially in cases of serious ailments and making false declarations at another hospital.
I wonder why only the police and RTD are linked nationwide but not many other government departments.
JAYARAJ K.G.S., Sitiawan
Source: NST – January 24, 2008
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