ON Aug 2 last year, I went to TM Point in Shah Alam to have my telephone line transferred after I moved from Petaling Jaya to Shah Alam. After filling up the forms, I was told that I would be informed in one to two weeks’ time.

Three weeks later, I had not heard from Telekom. So I called them and they said my application had just been processed and passed on to their contractor.

Finally, a contractor called but we could not agree on when he should come and when I would be available.

Everybody knows that it takes minutes to install a telephone line but he could not come between 9.15am and 9.30am to install the line. He never called back.

I saw a Telekom technician near my home at 9am. I asked him if he was coming to install my telephone line but he told me that he was a technician and that it was the contractors who did the installation.

I called Telekom again and they assured me that it would be settled. Until today, I have no line, but I have been billed five months of rental.

Source: NST – January 29, 2008