Dear Editor, WE refer to Christina’s letter on Jan 16 titled ‘Scolding by bus driver uncalled for’.

We would like to thank Christina for sharing her experience aboard a RapidKL bus.

We regret to hear that our driver was rude to her while she was trying to explain that she had put RM2 in the coin box.

We take this matter seriously and do not condone poor customer service.
Customer service is our priority and we encourage our commuters to provide feedback to us for im mediate action.

We have many challenges but are determined to do our best to fulfil our pledge to offer good service to our customers.

A proper investigation has to be carried out and the driver reprimanded after questioning.

Should the driver be found guilty, action, according to the policy of the company and Employment Act, will be imposed.

We would appreciate it if Christina could provide the details of the incident, such as the bus registration number, route number and the date and time of the incident, to help the management act.

Shahril Mokhtar
RapidKL general manager

Source: Malay Mail – January 30, 2008