I WENT to Majlis Bandaraya Bersejarah Melaka on Feb 6 to renew my licence.

When I arrived at around 9.45am, I was shocked to see no one working. The entire licensing department was empty. Many angry people were waiting to be served.

Some of them assumed that the staff members were attending a meeting.

After waiting for half an hour and not seeing anyone, I called to lodge a complaint.

I managed to talk to the telephone receptionist and was told that all of the staff members were at a farewell party that would last for another hour or more!

The complaints officer was also at the farewell party and there was no chance for me to speak to him. I was very upset and left my phone number for him to call me back.

To my disappointment, until today no one has called.

I would like the licensing department workers to explain why and how they could hold a farewell party during office hours.

Furthermore, no notice was given or pasted at the counter to inform the public that there would be a disruption in service.

ANGRY TAXPAYER,
Malacca.

Source: The Star – February 14, 2008