I REFER to the letter “Misplaced anger against Rapid Penang” (The Star, Feb 13).

I am one of the commuters who has benefited from the introduction of Rapid Penang. It had been a welcome relief for us from the bullying and arrogant state of the incumbent operators.

The brief five months of Rapid Penang’s operations has seen tremendous improvements in addressing the needs and wants of the public at large.

The company has been sensitive to our needs by introducing concession cards, reducing the period of buses plying the route, launching of its website to assist both locals and tourists, and also giving recognition to their drivers.

The CVLB in Penang are a bunch of losers with no direction. Look at the rampant abuse of the lanes for Rapid Penang buses in Komtar by the other operators.

Why has no action been taken by the authorities?

Some of their buses are more than 20 years old. How can they be allowed on the road?

At the end of it all, it is us commuters in Penang who will have to suffer.

I hope these ridiculous statements made against them do not dishearten the management and staff of Rapid Penang. Please continue your good job and strive to make Rapid Penang the best in the country.

FREQUENT COMMUTER,
Penang.

Source: The Star – February 14, 2008