MY son took a bus from Malacca back to his university in Kedah on Feb 13 . The bus apparently was stopped by JPJ officers in Seremban at around midnight because of a bald tyre.

For the bus to proceed on its journey, the tyre had to be changed and the passengers were made to wait until the next morning.

At 8.30am, they were still waiting. There was no sign of anybody coming to change the tyre or provide them with another bus so that they could continue their journey.

My son had to sit for his maths examination on Feb 14 and I was worried that he would be affected.

My complaint here is the irresponsible attitude of the bus company in helping their passengers as they had paid the fare. When my son asked the drivers on the latest update, he was informed that they were only bus drivers and could not make any decisions.

Is there any way that we as passengers can take legal action against the bus company for putting us in such hardship?

CONCERNED FATHER,

Malacca.

Source: The Star – February 15, 2008