I AGREE with J.L. of Puchong (”Nothing five-star about its meal box” — NST, Jan 14) that the meal boxes dished out on Malaysia Airlines are a disappointment.

Much as I would like to continue to be loyal to MAS, however, due to its rise in fares, I have to move on to other carriers which, amazingly, come with five-star meals.

In order for MAS to achieve the targets of its Business Turnaround Plan, it must continually gauge and improve its services. It is imperative for MAS consultants to fly “coach class” to experience the quality of services offered.

SAKINAH ISMAIL, Ampang

Source: NST – February 18, 2008