Dear Editor, I HAVE always been proud of the service provided by Kuala Lumpur International Airport. Unfortunately, my perception changed after what I went through recently.

I was supposed to leave for Beijing on flight CA0972 on Feb 21 at 12.50am.
I had earlier checked in my luggage, weighing 24.8kg and padlocked, at Counter G at 11am.

I arrived in Beijing two days later at 7.15am.

However, there was only dis appointment awaiting me. When I reclaimed my baggage at Beijing International Airport, I was shocked to find the padlock missing and the locks on my luggage had been broken.

Upon opening the luggage, I was dismayed to find the con tents in disarray.
To make matters worse, all the money in my 21 ang pow packets, worth about RM300, had gone missing.

However, the mystery of the missing padlock was soon solved.

I found it inside my luggage with the broken padlock switch attached. The empty ang pow packets were scattered throughout my luggage.

I suspect that the thief had cut the padlock switch.

I would like an explanation on how secure KLIA is when handling checked-in luggage, especially when it has been hailed as one of the world’s best airports, delivering world-class service to its travellers.

I am disappointed with the airport staff whom I had en trusted the care of my belongings to.

I hope KLIA’s management looks into the incident, as it could damage the airport’s good name if they have dishonest staff handling customers’ be longings.

Lai
Kuala Lumpur

Source: Malay Mail – February 25, 2008