Dear Editor, I HAVE been a TMNet Streamyx broadband service subscriber since May 2006.

Before that, I was using TMNet’s dial-up connection since 2004. However, because the connection was slow, I changed to the Streamyx service, having signed up at the company’s Bukit Tinggi branch.

For the first month, the con nection was fast. I could access the Internet and download easily.

However, two months later, the connection was slow, sometimes slower than the original dial-up connection I had before.

As such, in May last year, after reaching the end of the one-year contract with the company, I

decided to discontinue the service.

I went to the company’s Bukit Tinggi branch, where I had registered my line.

After paying the outstanding amount and signing the termination letter with the acknow ledgement of the branch’s person- in-charge, I went home assuming that the matter was settled.

However, this was not the case. In December last year, I received a call from a TMNet agent, who was seeking payment from users with outstanding bills.

The agent told me that I owed Streamyx RM400 in unpaid bills for using the service from June to November last year.

I was shocked and explained that I had terminated the connection.

I also stressed that I had paid the outstanding amount at the Bukit Tinggi branch.

I also mentioned that I had the receipt of payment as well as the termination form. I then asked the agent to check with the branch if they still had any doubts.

But on Feb 23, I received an other call from a Streamyx agent claiming that I had outstanding Streamyx bills, this time amounting to more than RM500. The agent asked me to settle the payment immediately.

I told the agent what I had told the previous agent. However, she claimed that they had yet to receive any termination letter from the branch and requested me to fax her a copy of the termination letter.

Why am I supposed to do this? I believe that it is no longer my responsibility.

The burden lies on the branch concerned. I related this to the agent, at which point she hung up.

This got me thinking — do all former Streamyx subscribers face the same problems I encountered?

How do we get TMNet to for ward details of our termination of service to the relevant parties?

Mohd Muhibburrahman
Klang

Source: Malay Mail – February 25, 2008