Dear Editor, I AM a frequent RapidKL commuter as I ride the bus and the train to work every day.

I have encountered a few bad experiences with rude bus drivers drivers, infrequent buses and problems with the staff at the ticket counters.

I am sure that I am not the only commuter complaining about the poor services.

There are probably thousands of commuters who have en countered the same unpleasant experiences.

Yesterday, I read a letter in The Malay Mail in which a read er was unsatisfied with the services of government agencies.

After lodging a complaint, the agency has yet to settle it.

If you were to lodge a com plaint with RapidKL, the out come would also be similar.

When you call them, they will entertain you and ask as many questions as they can such as “What is the number of the bus?” or “What is the name of the staff?” to show their concern.

However, you will have to wait a long time before any thing will change.

I hope that RapidKL can im prove their services and be more efficient when dealing with commuters because we are the source of their income.

I hope the government will look into this matter seriously.

Rukinah Hamid
Kuala Lumpur

Source: Malay Mail – February 29, 2008