WE refer to the letter “A win-win situation for one party only” (NST, March 27) by T.Q. of Kuala Lumpur .

Astro implements a RM10 administrative fee for any change to the selection of packages. This is printed on the back of the Astro subscription form where it is stated that at any time after the initial registration, should a customer wish to change his subscription package — whether to add, remove or replace any packages — an administrative fee of RM10 for each change will be incurred.

As a goodwill gesture to customers, Astro usually waives its administrative fee for customers who subscribe to a higher-value package than the initial package.

AHMAD MUSTAZA ISMAIL, Director, Customer Service Astro

Source: NST – March 31, 2008