AS A Touch ‘n Go card user, as are many other Malaysians, I use it whenever I can, including on RapidKL buses.

However I have been refused entry into buses on many occasions when the card reader was not working, even though I had paid the one-day ticket fare earlier on another bus using my card.

The driver would advise me to take the next bus, which hopefully had a card reader in working order. Is this the right way in which to treat a paying customer?

I don’t think waiting for the bus is enjoyable. One should consider oneself lucky if one manages to board a bus since RapidKL buses are known for their irregularity.

The Touch ‘n Go card is supposed to make payment faster and convenient, save cost and conserve the environment by doing away with the need to use tickets, but I have now stopped using the card owing to RapidKL’s attitude.

May I suggest that the buses have a back-up or portable card reader, or just allow Touch ‘n Go card users to enter the bus?

64bit
Kuala Lumpur

Source: The Sun – July 23, 2008