I WOULD like to highlight a problem that I encountered with Telekom Malaysia in April, which has not been resolved till today.

I subscribed to TM’s newly-launched “Streamyx Combo 1″ package in late March and it was successfully activated in early April. At the same time, I also subscribed to an “add-on” package named “Voice Plan RM28″, which allowed customers to make unlimited calls from their homeline to any TM fixed line nationwide, with a fee of RM28 per month. According to TM, once the Streamyx Combo and the “add-on” packages were activated, I would no longer need to pay my existing monthly fixed telephone line charges.

But to my dismay, TM still continued billing me the monthly fixed telephone line charge of RM25.

Although I have been to TM Point Mentakab branch three times to highlight this matter, I have yet to receive a favoura-ble reply.

My TM account number is: D20613-774-3601.

RIDHUAN LAU ABDULLAH, Mentakab

Source: NST – August 25, 2008