ON March 12, I applied for the Streamyx Combo (512kbps speed) package on the understanding there would be no charge for the fixed line.

I agreed to pay RM265. The phone line registered for the service was my home line. The service was activated that same month.

The Streamyx agreement stated: “Monthly rental for TM home line shall be excluded from the next bill date of the customer’s TM home line within 30 days after service activation.”

Imagine my surprise when I received my TM bill for May.

The fixed line charge was included.

I went to the TMPoint in Damansara on May 28 to complain. They recorded my complaint and said adjustments would be made.

Come June and the bill again had a charge for the line rental.

At TMPoint Damansara on June 26, I was told it would take three months to make the adjustment. My complaint number was registered as 1225588 - 0.

When I got my July bill the charge was still there.

I did not complain, trusting TM to do the necessary the next month.

I have so far paid all my bills in full.

Now I have my August bill and the charge is still there.

I am a pensioner and a heart patient and I cannot be going to TMPoint every time to complain.

Why does it take so long to make a simple adjustment? And what does that statement in the Streamyx agreement quoted above mean?

A.B. MARBECK, Kuala Lumpur

Source: NST – September 1, 2008