Comments on: Baggage allowance: What is MAS’ actual policy? http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/ Current issues, feedback & complaints on public services in Malaysia Mon, 21 May 2012 16:57:05 +0000 http://wordpress.org/?v=2.3.3 By: greeceplan http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/#comment-10248 greeceplan Sat, 06 Mar 2010 04:57:06 +0000 http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/#comment-10248 The MAS have certain rules and regulation so May be in future it change for student but it takes time . The MAS have certain rules and regulation so May be in future it change for student but it takes time .

]]> By: securoseal http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/#comment-8772 securoseal Sun, 18 Oct 2009 03:19:19 +0000 http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/#comment-8772 Many airlines have different rules baggage allowance and hand baggage, so if you planning for international travel then be sure to pack less items to avoid hassle at airport. Many airlines have different rules baggage allowance and hand baggage, so if you planning for international travel then be sure to pack less items to avoid hassle at airport.

]]> By: loong http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/#comment-5116 loong Thu, 25 Sep 2008 07:28:20 +0000 http://twosen.com/2008/09/22/baggage-allowance-what-is-mas-actual-policy/#comment-5116 I found this explanation by Malaysia Airlines to this letter. Good of them to respond. "We refer to the letter ‘Baggage allowance: What is MAS’ actual policy’ by B S Chua in the NST dated 23 Sept 2008. The industry standard for checked baggage free allowance is 20 kilograms on economy class travel, applicable for most journeys except for travel to and from the Americas. This actual free baggage allowance is also reflected on all air tickets issued. In the case of Mr Chua’s son, the additional dispensation was allowed last year on a discretionary basis. This was based on the fact that traveling for the first time to join an overseas institution of higher learning, the passenger would be bringing along additional personal belongings for the duration of his stay overseas. The discretion was also exercised at a time when the fuel prices were relatively lower than the current levels. Since then, operating costs have increased sharply and airlines have initiated various measures to mitigate such higher costs. One of the measures adopted by Malaysia Airlines, as well as most airlines, was to minimize non-revenue and non-essential added weight to aircraft during flight operations which will then require less fuel for operating a flight. Nevertheless, when customers check-in baggage which exceed the free allowance, the airline will collect excess baggage charge for the extra weight before accepting it for check-in. This charge helps to defray part of the cost incurred for the additional fuel required to operate a ‘heavier’ plane, although this charge has not been revised despite the many instances where the fuel costs have escalated within the past one year. Having said that, we do not condone the way our London and Penang offices clarified to Mr Chua’s son when he sought more information on excess baggage waiver for his travel on Malaysia Airlines. We apologise for the inconvenience experienced and will ensure our customer engagement on such matters at these two offices are improved." Dato’ Abdul Rashid Khan Commercial Director Full article: http://www.nst.com.my/Current_News/NST/Monday/Letters/2356590/Article I found this explanation by Malaysia Airlines to this letter. Good of them to respond.

“We refer to the letter ‘Baggage allowance: What is MAS’ actual policy’ by B S Chua in the NST dated 23 Sept 2008.

The industry standard for checked baggage free allowance is 20 kilograms on economy class travel, applicable for most journeys except for travel to and from the Americas.

This actual free baggage allowance is also reflected on all air tickets issued.

In the case of Mr Chua’s son, the additional dispensation was allowed last year on a discretionary basis. This was based on the fact that traveling for the first time to join an overseas institution of higher learning, the passenger would be bringing along additional personal belongings for the duration of his stay overseas.

The discretion was also exercised at a time when the fuel prices were relatively lower than the current levels.

Since then, operating costs have increased sharply and airlines have initiated various measures to mitigate such higher costs. One of the measures adopted by Malaysia Airlines, as well as most airlines, was to minimize non-revenue and non-essential added weight to aircraft during flight operations which will then require less fuel for operating a flight.

Nevertheless, when customers check-in baggage which exceed the free allowance, the airline will collect excess baggage charge for the extra weight before accepting it for check-in. This charge helps to defray part of the cost incurred for the additional fuel required to operate a ‘heavier’ plane, although this charge has not been revised despite the many instances where the fuel costs have escalated within the past one year.

Having said that, we do not condone the way our London and Penang offices clarified to Mr Chua’s son when he sought more information on excess baggage waiver for his travel on Malaysia Airlines.

We apologise for the inconvenience experienced and will ensure our customer engagement on such matters at these two offices are improved.”

Dato’ Abdul Rashid Khan
Commercial Director

Full article: http://www.nst.com.my/Current_News/NST/Monday/Letters/2356590/Article

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